Publications

• City Power’s electricity theft crackdown faces data problem (ITWeb · 2026-10-16 · Expert commentary)
  City Power’s R3.96 billion in non-technical losses is the target of a near-real-time monitoring tender, but analytics will flag suspects, not recover money.
• Rogue AI agents spark calls for jail time (ITWeb · 2026-10-05 · Expert commentary)
  Calls for criminal accountability grow as autonomous AI agents go rogue.
• Belgium Campus iTversity Helps Shape BRICS+ Skills Development and Innovation (Belgium Campus · 2026-08-26 · Recognition)
  Delivered Robotic Process Automation training for the BRICS Business Council’s skills development programme in 2024 and 2025.
• Search is fragmenting – credibility and trust create the new visibility (African Marketing Confederation · 2026-08-17 · Expert commentary)
  AI-driven search is changing digital marketing: generative and answer engine optimisation (GEO/AEO) now matter alongside SEO.
• AI breaks through to the other side (ITWeb · 2026-07-24 · Expert commentary)
  AI models are escaping test environments to hack companies or blackmail people as they try to complete set tasks in any way possible.
• The future of work is about reinvention, not redundancy (IT-Online · 2026-07-06 · Expert commentary)
  AI should strengthen human abilities rather than replace workers.
• Did Google spy on you? (ITWeb · 2026-06-25 · Expert commentary)
  The Rodriguez v Google tracking class action and POPIA: privacy controls must work at a technical level, not just in policy text.
• 24bn record breach puts SMEs at greatest risk (ITWeb · 2026-06-22 · Expert commentary)
  Small businesses relying on single sign-on for e-mail, accounting and CRM are most at risk from a breach of 24 billion records.
• SAICTA Honours Jacqui Muller as ICT Professional of the Year 2026 (Belgium Campus · 2026-06-22 · Recognition)
  Named the South African ICT Association’s 2026 ICT Professional of the Year at the inaugural SAICTA ICT Excellence Awards Gala.
• Calculating ROI on AI Usage in Organisations (LinkedIn · 2026-06-12 · Article by Jacqui)
  How organisations can calculate the return on investment of their AI usage.
• Active Microsoft Exchange zero-day leaves organisations exposed (ITWeb · 2026-05-19 · Expert commentary)
  An actively exploited Microsoft Exchange vulnerability, with no permanent patch yet, is a serious and urgent threat.
• ANALYSIS: Big Tech sets AI to catch AI (ITWeb · 2026-04-21 · Expert commentary)
  As hackers use AI to bypass security, AI labs are holding back their most powerful tools and using them for defence.
• Adumo payment tech exposed, hackers offer data for $7 000 (ITWeb · 2026-04-17 · Expert commentary)
  Hackers offer data stolen from payments firm Adumo for sale, and why payments data is so sensitive.
• Wired4Women 2026 winners to be revealed on 16 April (ITWeb · 2026-04-09 · Recognition)
  Finalist in the Wired4Women Awards 2026, category “Rising star: AI and data innovation”, ahead of the winners’ reveal.
• Listed firms risk 30% share plunge amid rising cyber attacks (ITWeb · 2026-03-20 · Expert commentary)
  Cyber attacks on South African firms rose 36% year on year; the case for resilience-driven, not compliance-driven, security.
• Meet the 2026 Wired4Women Awards finalists (ITWeb · 2026-03-18 · Recognition)
  Finalist in the Wired4Women Awards 2026, category “Rising star: AI and data innovation”.
• Claude Code flaw exposes AI website security gaps (ITWeb · 2026-03-02 · Expert commentary)
  A flaw in an AI coding tool highlights broader security risks in AI-driven web development.
• Land Bank declines to confirm R50m ransom claim as cyber investigation continues (Business Report · 2026-02-15 · Expert commentary)
  The forensic and regulatory steps that should follow a breach like the alleged Land Bank ransom demand.
• Superbalist turns to AI search to fend off rivals (ITWeb · 2026-02-05 · Expert commentary)
  Superbalist bets on generative engine optimisation (GEO), and why GEO is an architectural priority.
• SA’s matric IT learners passing but not mastering subjects (ITWeb · 2026-01-13 · Expert commentary)
  An analysis of the 2025 matric results for IT, CAT and maths: low distinction rates point to weak problem-solving skills.
• AI is the new weapon in matric exam cheats (ITWeb · 2026-01-12 · Expert commentary)
  Exam paper leaks and AI-enabled cheating, and why access control is the core issue.
• Crystal Clear Calls are Coming as AI Transforms Mobile Networks (The Fast Mode · 2026-01-06 · Article by Jacqui)
  How AI-native networks and 6G will fix congested, unreliable mobile calls.
• IPCBL Framework: Integrated Project & Context-Based Learning (Springer · 2026-01-02 · Research)
  A Design Science Research framework that combines project-based, context-based and integrated learning to align ICT education with industry, tested in an IoT capstone module.
• Belgium Campus iTversity shines at the 2025 SAPHE Excellence Awards (Belgium Campus · 2025-11-14 · Recognition)
  First runner-up for the Community Engagement Excellence Award at the 2025 SAPHE Excellence Awards, for education and technology partnerships that support communities.
• AI-powered robotics meet the challenge of fragmented data for marketers (Bizcommunity · 2025-11-03 · Article by Jacqui)
  How AI and robotics can unify siloed marketing data into board-level insight.
• Eskom makes gains in containing electricity breach (ITWeb · 2025-09-19 · Expert commentary)
  Eskom’s clampdown on the prepaid token breach is technically feasible, but attacks on state-owned enterprises will continue.
• AOL says goodbye to dial-up internet (ITWeb · 2025-08-13 · Expert commentary)
  AOL ends dial-up, a technology that has long outlived its shelf life.
• Home affairs taps banking apps to tackle ID theft (ITWeb · 2025-08-12 · Expert commentary)
  Home Affairs partners with banking apps for ID services, and the fraud risk for people unfamiliar with apps.
• ITWeb contributor to speak on Women’s Month panel (ITWeb · 2025-08-11 · Recognition)
  Panel convenor for a Women’s Month discussion celebrating women shaping the future of technology, leadership and innovation.
• Google hit by AI-driven cyber attack (ITWeb · 2025-08-08 · Expert commentary)
  An attack on Google’s Salesforce instance, and why breaches like it are likely under-disclosed.
• Women Can Lead In IT If They’re Shown The Way (TechFinancials · 2025-08-08 · Article by Jacqui)
  Hackathons, mentorship programmes and early interventions in schools can make the difference between a young woman opting out of IT and one who becomes a leader.
• Brazil’s Grandoreiro trojan targets SA taxpayers (ITWeb · 2025-08-05 · Expert commentary)
  A banking trojan spreads through SARS-themed phishing during tax season.
• Microsoft hack spreads into SA; sensitive information at risk (ITWeb · 2025-07-24 · Expert commentary)
  The SharePoint zero-day campaign reaches South African organisations, including National Treasury.
• Belgium Campus iTversity & UiPath Advance AI & Automation Training In SA (TechFinancials · 2025-05-09 · Recognition)
  Speaker at the UiPath Academic Alliance Summit, 2024 Visionary Educator and UiPath MVP, in coverage of the Belgium Campus and UiPath partnership.
• Exploring the 2030 tech trinity: How data, connectivity, and AI will shape our future (Business Report · 2025-04-15 · Article by Jacqui)
  How AI, 6G connectivity, quantum computing and data will reshape society and work by 2030.
• Prepare to strategically embrace agentic AI (ITWeb · 2025-03-26 · Article by Jacqui)
  Agentic AI is the autonomous revolution reshaping business strategy, workforce dynamics and ethical governance.
• Top 15 Young Geeks 2025 (Geekulcha · 2025-01-01 · Recognition)
  Named one of Geekulcha’s Top 15 Young Geeks for 2025.
• A Minimum Viable Automated Assistant Architecture for ICT Project-Based Assessments (SACLA 2023 Proceedings · 2023-10-01 · Research)
  An automated assistant architecture that supports instructors through the whole assessment process, from creating rubrics to identifying at-risk students, with considerable time and cost savings.
• The Application of FMA to Automation Research (Journal of the ISSS · 2023-08-01 · Research)
  Using soft systems methodology and the Framework, Methodology and Area (FMA) model, evaluated with Design Science Research, as a methodology for automation research.
• Enhancing UiPath Solutions’ Design Scalability (UiPath Community · 2023-02-02 · Article by Jacqui)
  Why solution design is the foundation that determines how much effort a team puts in, and where it should focus.
• Evaluating Time, Scope and Cost of Human Labour Versus Digital Process Automation Capabilities (North-West University · 2022-12-01 · Research)
  A comparison of human execution and digital process automation in terms of the triple constraint: cost, time and scope.
• UiPath Data Service Data Visualization (UiPath Community · 2022-11-10 · Article by Jacqui)
  Visualising automation data stored in UiPath Data Service, the no-code data modelling and storage capability in UiPath Automation Cloud.
• How to Install UiPath Studio Community Version on Windows (JD Bots · 2022-10-14 · Article by Jacqui)
  A step-by-step guide to installing the free UiPath Studio Community edition on Windows.
• Sending Messages to Discord From UiPath (JD Bots · 2022-10-13 · Article by Jacqui)
  Posting messages to a Discord channel from a UiPath automation.
• The Use of Binary Scales in Rubrics to Evaluate Computer Science Assessments (Springer · 2022-08-12 · Research)
  A framework for building rubrics with binary scales that reduces subjectivity in marking ICT projects and opens the door to automated marking.
• Automating Solutions Using Design Patterns (UiPath Community · 2022-07-14 · Article by Jacqui)
  Applying software design patterns to automation to make solution components reusable, consistent and long-lived.
• Creating a Collapsible Header in Markdown (.md) Files (JD Bots · 2022-06-27 · Article by Jacqui)
  Adding collapsible sections to Markdown files, handy for long READMEs.
• Using UiPath Apps and Data Center to Automate Assessment Creation (UiPath Community · 2022-06-08 · Article by Jacqui)
  Using UiPath Apps and Data Center to automate the creation of assessments.
• Accelerating Automation Preparation Using UiPath Task Capture (UiPath Community · 2022-05-10 · Article by Jacqui)
  Recording processes with UiPath Task Capture to generate an automation skeleton and a process definition document.
• Creating a UiPath Storage Bucket Role and Assigning it to a User (JD Bots · 2022-03-25 · Article by Jacqui)
  Setting up a role for UiPath storage buckets in Orchestrator and assigning it to a user.
• Connecting UiPath Test Manager from UiPath Automation Cloud to UiPath Studio (JD Bots · 2022-02-24 · Article by Jacqui)
  Connecting UiPath Studio to Test Manager in UiPath Automation Cloud.
• Test Driven Development (TDD): An Approach to Automation (UiPath Community · 2022-02-03 · Article by Jacqui)
  How automation development benefits from writing the test cases first and building the solution from them.
• Tips and Tricks of Working with Excel in UiPath (JD Bots · 2022-02-01 · Article by Jacqui)
  Practical tips for working with Excel files in UiPath automations.
• Creating a New Record in a UiPath Data Services Entity from UiPath Apps (JD Bots · 2022-01-25 · Article by Jacqui)
  Using UiPath Apps to add records to a Data Services entity.
• Creating a UiPath App to View Data Stored in a Data Services Entity (JD Bots · 2022-01-21 · Article by Jacqui)
  Building a UiPath App that displays the data stored in a Data Services entity.
• Authenticating with the UiPath Data Services API in Postman (JD Bots · 2022-01-21 · Article by Jacqui)
  Getting authenticated against the UiPath Data Services API so you can call it from Postman.
• Artificial Intelligence: National Science Week (North-West University · 2021-08-03 · Recognition)
  Presented research on artificial intelligence with four colleagues for National Science Week, hosted by the Department of Science and Technology.
• Growing a Data-Ready Continent: Every Contribution Counts (UbuntuNet Connect · 2017-11-02 · Research)
  Co-authored paper published in the UbuntuNet repository.